Executive Forum | Managing Microknowledge: Sustainability Through Three Decades of Change
December 3, 2020 @ 12:00 pm - 1:00 pm
The AMA New York Capital Region’s Executive Forum is your opportunity to relax, connect, and learn with like-minded professionals. As a senior leader, it is tough to stay on top of all the changes in your world, let alone find time to connect and converse with peers! This event is an opportunity to casually unite with fellow executives from across a range of industries and learn from the experiences of people who have trodden the path before you. The Executive Forum brings together business and nonprofit leaders like you – and those who aspire to senior positions in their industry – to talk and connect over similar challenges and opportunities. The event features a top speaker and appealing presentation topic.
December’s Executive Forum will be presented by Kathleen Pingelski, owner of MicroKnowledge, Inc. and president of its affiliated professional development training company, ProKnowledge.
By attending this program you will learn:
– how to really listen to your customers & clients
– how to know when to pivot and change strategy
– to trust your instincts
– courage to take risks
About the Speaker
Kathleen Pingelski is an owner of MicroKnowledge, Inc. and president of its affiliated professional development training company, ProKnowledge. She manages client accounts and new business development for both companies, including oversight of large training rollouts. Kathleen regularly presents to customers, associations and community organizations on a variety of topics related to the use of technology in the workplace. Her technical experience includes the development and delivery of numerous transition projects, including Office suite proprietary technology rollouts.
With more than 25 years’ experience in creating and delivering training to end-users and professional trainers, Kathleen has developed more than 100 computer training courses. She consults with clients in creating effective, efficient training plans for varying audiences within a single organization, identifying target skills and business processes and then building training programs to meet those needs. She is an expert in several Office productivity suites and proprietary software applications. Kathleen also designs and assists customers with custom train-the-trainer, customer service and help desk training courses.
A graduate of Ulster Community College with an associate’s degree in individual studies, she also holds a bachelor’s degree in elementary education from the State University of New York at Oneonta.
Kathleen is committed to giving back to the community and has served on several boards of directors. She is currently a committee member for Circles of Mercy and a member of the Women’s Employment Resource Center (WERC) event committee. She is an officer for the Edison Club and involved in the American Heart Association.
Under her leadership, MicroKnowledge was named an Albany Business Review Best Place to Work in 2004 – 2008 and 2016. Kathleen received the Capital Chamber Women of Excellence, 2017 and Times Union’s Women @ Work Top 10 Women to Watch, 2016
About MicroKnowledge & ProKnowledge
MicroKnowledge Inc. is the Capital Region’s leading technology training and consulting firm. For more than 34 years, MicroKnowledge has provided high quality training, consulting and documentation services to businesses of all sizes, government agencies, and not-for-profit organizations in Tech Valley and across the nation. MicroKnowledge delivers training and consulting services on all software applications used in organizations.
ProKnowledge offers training in cultural and compliance topics, such as diversity awareness, employee onboarding essentials, navigating the multi-generational workforce and creation of a respectful workplace. Staff development courses, such as those focusing on emotional intelligence, difficult conversations and facilitation skills, are also offered. Management and leadership sessions include interviewing essentials, managing conflicts, motivating a team and managing change.
About our Sponsor: Excelsior College
Excelsior College is a regionally accredited, nonprofit online college focused on helping adults complete their degrees and advance their careers. The college contributes to the development of a diverse, educated, and career-ready society by valuing lifelong learning with an emphasis on serving individuals historically underrepresented in higher education. Founded in 1971, Excelsior meets students where they are – academically and geographically – removing obstacles to the educational goals of adults pursuing continuing education and degree completion. Our pillars include innovation, flexibility, academic excellence, and integrity. Learn more at excelsior.edu.